In this weeks HTCI podcast we welcome back owner of Cobella Salon and author of ‘The Mindful Hairdresser’ book, Jordanna Cobella.

Jordanna will be sharing with us all today how this book empowers hairdressers, stylists, and salon owners to optimise the synergy between human connection and technical ability. The examples and proven methods of communication and cues she teaches allow the day-to-day lives of a hairdresser to run more smoothly, prevent burnout and drastically improve the service for clients.

It is often said that hairdressers are the nation’s unofficial therapists and have historically been part of ‘confessional booths’.

This unwritten responsibility can sometimes leave those in the industry feeling out of depth or overwhelmed. As creatives, we are constantly investing in various ways to improve our technical skills, but are we ignoring the part of the profession that comprises a huge part of the service? The emotional intelligence and psychology involved in the everyday life of serving the public is often overlooked and taken for granted.

Serving the public in any capacity, especially in fashion and style, requires emotional intelligence, a good understanding of psychology, and non-verbal communication. The intimacy of changing the way someone looks, building rapport, and psychologically reading your clients is an unspoken skill we are expected to pick up along the way. This is the topic and skill we will addressing today.

For our premium Xtra Show podcast with Jordanna click HERE.



A podcast produced by Hairy Media Productions.


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Thank you to Jordanna Cobella for joining me on todays podcast.

Until next Monday, Peace, Love and Smiles all the way… Goodbye.




Today’s Guest

Jordanna Cobella is a proud salon owner of London salon, Cobella ,in the heart of Kensington where she leads a team of 30 creatives. The luxury salon and spa has won awards for its innovation, customer service and design. Jordanna travels internationally to educate and inspire hairdressers ; flying the flag for British Hairdressing. She is a Wella UK and Ireland Colour Craft Expert and a co-host for the weekly ‘The Hair Show’.

Show notes:

Heres some of what we cover in todays episode with Jordanna ]

  • 00 min 00 sec: Introduction.
  • 06 min 50 sec: What is The Mindful Hairdresser?
  • 15 min 29 sec: Understanding a client hairdresser relationship.
  • 18 min 37 sec: How we can adapt these transferable skills.
  • 21 min 09 sec: Our powerful interactions between stylist and client .
  • 29 min 10 sec: Managing you mental energy.
  • 34 min 08 sec: Starting the conversation on the emotional intelligence of the hair professional.
  • 36 min 42 sec: Adapting your approach to talking to different walks of life.
  • 39 min 09 sec: What raw hairdressing is really about.
  • 45 min 14 sec: How to purchase The Mindful Hairdresser book.